Delivery | Returns | Collections

DELIVERY

Thank you for visiting Cowshed Interiors.

DUE TO CURRENT HIGH ORDER VOLUMES DISPATCH IS 2-4 W/DAYS

Please be aware that our dedicated and small team in the warehouse are working hard to get orders out as quickly as possible.

Thank you for bearing with us during this time and for your support.

As a small family run business, we like to be transparent about our delivery costs.

Rather than hiding lower courier/delivery charges in an increased price of our products, we ask for the below contribution to help with these.

We do not pass on the cost of any extra packaging such as bubble, paper void fill, new boxes, extra boxes when we 'double box' items for safer transit.

We do not charge for this packaging as it is our responsibility to do everything we can to have your purchase arrive with you as it is expected.

We are aware some of our competitors have a delivery charge of £5.95 but we are also aware that they are able to subsidise the cost because many of their identical or near identical products to ours can be 20-50% more expensive than ours.

 

Courier Small Parcel	Courier Medium Parcel	Standard Parcels	Large/Multiple Parcels	'1-2 Man Delivery *Home Counties ONLY	Pallet Delivery
from £4.95	from £6.95	from £8.95	from £15.00	from £65.00	from £95.00

If everything you’ve ordered is in stock and ready to go, we aim to dispatch your order within a few working days. Any delays significantly exceeding these timings will be notified on the front page of the website and at, but before checkout.

Courier Small Parcel	Next day following dispatch (excluding weekends and Bank Holidays)
Express Delivery (Standard Parcels)	Next day following dispatch (excluding weekends and Bank Holidays)
Large/Multiple Parcels	Normally next day following dispatch (excluding weekends and Bank Holidays)
Pallet Delivery	Delivered within approximately 10-14 working days

We currently do not offer a Saturday or Sunday delivery option.

We aim to deliver your order by the very best delivery option based on the weight, size and fragility of each product.

Smaller items such as our cushions, sheepskins and small ornaments are delivered generally by Evri or Royal Mail Small Parcels.

You’ll receive a confirmation email once your order has been dispatched. Please allow 2-4 working days.

Small to medium sized items such as table lamps, lamp bases, shades, baskets and larger ornaments are delivered generally by DPD or Fedex.

Larger items and/or multiple items requiring 2,3 or 4 or more boxes are delivered generally by DPD or Fedex.

Larger and fragile items such as large clocks, larger pieces of artwork, large chandeliers, large mirrors and pieces of furniture are generally delivered by pallet.

We deliver within the mainland UK and also to Northern Ireland, Isle of Wight, Isle of Man and Scottish Islands. The courier network impose surcharges to some areas of mainland UK (Highlands and remote areas) as well as a surcharge for Northern Ireland and ALL islands.

We aim to deliver your items as efficiently as possible and work closely with our couriers to ensure you receive the best service.

During busy periods our warehouse will endeavour to dispatch orders as quickly as possible but we ask that you allow extra time for your delivery.

Our couriers will try to successfully deliver your order on the first attempt but please understand they may occasionally experience delays with adverse weather, disruption to services and COVID-19, which are out of our control.

Delivery to remote locations may take a little longer and will be dependent on how often our couriers visit the area.

If you would like more information on specific delivery times to your area, please do not hesitate to contact us.

Standard delivery items and extra large parcels are sent with our couriers DPD and Fedex.

They will attempt delivery, leave a calling card if nobody is home to receive the delivery.

Alternatively, they may deliver to a neighbour or (DPD) leave in a safe place or a parcel drop off point following your request to do so.

 

You can liaise with the courier directly using the link you receive via email or text (or the information provided on the calling card if missed delivery) to organise subsequent deliveries.

Should you not respond to the calling card within three working days, the goods will be returned to us and a re-delivery charge may apply.

Upon receipt of your order, please take care to fully inspect your items to ensure you are happy with them before disposing of any original packaging and additional protective packaging.

Unfortunately, we may be unable to offer a refund if there is no original packaging on return of an item.

Upon receipt of your order, it is your responsibility to check the goods for any faults or damages straight away.

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RETURNS

We want you to love every item you receive but we understand that there are times when you may want to arrange a return.

If you’re not 100% happy with your purchase please advise us within 72 hours in writing (on email) of your intent, along with your order details. Return it to us in its original condition and original packaging together with ALL of the extra outer packaging to try and ensure a safe arrival, within 14 days for a full refund, excluding delivery fees. Please enclose a copy of your order confirmation.

Please do not, under any circumstances deface any of the packaging.

You are responsible for covering the cost of returning items to us. Please take care to keep ALL packaging as we can only accept returns with the original packaging. It is important to include a copy of your order confirmation to help our warehouse identify your order. Without this, we may be unable to complete your refund or exchange within the required 14 days from arrival back with us.

You are responsible for ensuring items are returned in a perfectly resaleable condition and in ALL original packaging. Failure to do so may result in us being unable to issue a refund.

Standard and Extra Large Parcels may be returned by the courier of your choice. Please return your item in the original packaging to the below address:

Cowshed Interiors Ltd | Unit 1 Lower Barn Buildings | Haselor | Alcester | B49 6GB

Smaller parcels may be returned via Evri (with suitable protective packaging) or if of a qualifying size, via Royal Mail Small Parcels but the risk of return is entirely yours. Please use all extra packaging.

Any item listed on the Cowshed Interiors website as a 'special order' will be because it is not a standard stock held item in our own warehouse. It is an item that will be called in from central stock specifically to fulfil your order.

Once a 'special order' item is placed and confirmed it is unable to be amended or cancelled.

'Special Orders' are normally a doorstep delivery. In some circumstances we may be able to give assistance with a downstairs room of choice - please ask before ordering.

Please measure your space correctly before placing your order. Be sure to consider staircases, doorways and any tight spaces as you may need to manoeuvre your furniture through these spaces.

If for any reason you would like to return a 'special order' item, please email Customer Service and a member of our team will assist. Unfortunately a collection fee will need to be made and a 25% restocking fee of the price of the item to cover our charges in returning to the supplier.

If you believe your item is faulty, please contact our Customer team by email here.

Please DO NOT attempt to fix an item yourself or via a third party as this will affect your entitlement to a refund, compensation or reimbursement. We also ask that you do not return a faulty item without contacting our Customer team first.

If an item is agreed to be faulty or defective, you will not be responsible for covering the returns postage cost.

We recommend that you return goods using an insured, registered delivery service and keep the receipt. We’re unable to accept liability for goods lost or damaged in transit back to us.

We cannot be responsible for interest charges made by your credit card company whilst waiting for returns to be refunded to your card.

Upon receipt of your order, it is your responsibility to check the goods for any faults or damages straight away. This gives you the opportunity to refuse a faulty item and allows us to resolve the issue as quickly as possible. Please advise us within 72 hours of any damage or fault.
Any item that is not part of our special order collection can be cancelled and returned within 14 days of receiving the goods. You are responsible for ensuring items are returned in a perfectly resalable condition and in original packaging. Failure to do so may result in us being unable to issue a refund.

Our Customer Service can help you arrange collection. A collection fee will probably be payable.

If you have any particular feedback regarding our delivery service and returns policy, please feel free to contact our Customer Service by email here where your feedback will be very welcome.

COLLECTIONS

We have an option for you to collect any item once we have advised you of it's availability to collect.

When an ordered item has arrived with us and/or been prepared for collection, we will advise you via phone/email/text referencing your order number.

We will advise you of a time from when the item can be collected but at this time we do ask that you book a 'time slot' with our Customer team on a suitable day so your item is ready on arrival.

Thank you.